Support
Support Services
Your Success is Our Priority: Exceptional Support Every Step of the Way
Features
What we offer
Remote IT Support
Support Ticket System
Knowledge Base
Server Management
Training Sessions
Service Status Updates
Client Portal
Ongoing Support Plans
Remote IT Support
Support Ticket System
Knowledge Base
Server Management
Training Sessions
Service Status Updates
Client Portal
Ongoing Support Plans
IT Support
Make the most of our IT Support Services
Resolve any IT issue swiftly and ensure uninterrupted business operations. With our expert support at your disposal, you can count on our dedicated engineers to swiftly address any challenges, keeping your business running smoothly.
Minimize Downtime
Mitigate Risk
Evolve Your Business
Ensure the stability and reliability of your IT systems through routine maintenance and vigilant monitoring. Let us take care of this for you, safeguarding your business from potential threats and addressing issues proactively before they become a concern.
In today’s digital landscape, cyber threats like viruses and malware are a constant concern. However, through regular maintenance, timely patching, and adherence to industry best practices, we effectively manage these risks.Â
Maximize the potential of cutting-edge technology to propel your business to new heights. We empower you to embrace technological advancements. With our expertise in the latest technologies, we enhance business performance and efficiency.
Minimize Downtime
Ensure the stability and reliability of your IT systems through routine maintenance and vigilant monitoring. Let us take care of this for you, safeguarding your business from potential threats and addressing issues proactively before they become a concern.
Mitigate Risk
In today’s digital landscape, cyber threats like viruses and malware are a constant concern. However, through regular maintenance, timely patching, and adherence to industry best practices, we effectively manage these risks.Â
Evolve Your Business
Maximize the potential of cutting-edge technology to propel your business to new heights. We empower you to embrace technological advancements. With our expertise in the latest technologies, we enhance business performance and efficiency.
For Our Clients
Prompt Support & Communication
Your website’s launch is just the beginning. We’re here for you even after the launch, providing ongoing support, maintenance, and updates.
- Timely response to client inquiries and support requests.
- Training sessions to show you how to manage your website
- Ongoing support plans
- Conducting regular website maintenance, including software updates, security patches, and backups.
Pricing
The Perfect Plan for Your Needs
Our transparent pricing makes it easy to find a plan that works within your financial constraints
Tier 1
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Includes:
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1 x websites when hosted by us
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1 x externally hosted website
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2 x content on page edits a month
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SLA Respond within 1 business day, resolve within 10 business days
Tier 2
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Includes:
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2 x websites when hosted by us
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1 x externally hosted website
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6 x content on page edits a month
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10pm x SLA Standard Requests - Respond within 1 business day, resolve within 5 business days
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2pm x SLA Urgent Requests - Respond within 1 business day, resolve within 2 business days
Tier 3
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Includes:
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Support for 1 x website
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2 x content on page edits a month
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SLA Respond within 1 business day, resolve within 10 business days